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Warning! Many SERS members have recently received unsolicited, potentially misleading emails from companies not affiliated with SERS offering retirement counseling. These emails may appear to come from SERS or appear to represent SERS, they do not. SERS encourages members to be cautious of email solicitations and skeptical of any attempts by outside firms to request personal or financial information. SERS will NEVER contact you asking for personal information. If you are within a year of retirement and need an appointment, you can request an appointment by emailing or by calling (217) 785-7444.

Retirement Coordinators

Email Questions by Section

Claims Division

Accounting Division & Service

Administrative Services Section

Field Services Section


SERS now requires most employer forms to be generated from the employer portal at

  • If you need technical assistance accessing the portal, please send an inquiry to 
  • The forms below are the only forms we will accept from the static website.  All other forms must be generated from the employer portal or they will not be accepted. Please refer to the Employer Website Training Guide below for more details on how to access Member Services as a Retirement Coordinator.