Skip to main content

Fraudulent Emails
SERS members have recently been targeted by fraudulent emails that claim to be from SERS. These emails appear to be legitimate correspondence from SERS, but they are not. Our emails are always sent from an email address. The fraudulent emails provide several links, including one to DocuSign, and allege to provide the member with the option to sign up to receive their monthly SERS benefit payments four days early by providing personal financial information, including bank account information. SERS does not offer this early payment option or request personal or banking information by email. Please contact us at 217-785-7444 if you have received or responded to a fraudulent email. 

Contact Us

Visit Us

Office Hours

8:00 - 4:30, Monday - Friday (except Holidays)


2101 S. Veterans Parkway
Springfield, Illinois 62704-9255




Mailing Address

P.O. Box 19255
Springfield, Illinois 62794


Michael A. Bilandic Building
160 N LaSalle Street,
Suite S200
Chicago, Illinois 60601




Assistance with your User ID and Password for logging into your account

Springfield: (217) 524-3648
Chicago: (312) 814-3648

Technical assistance after logging in

Assistance with member account information

Email Us

FOIA Information