Agencies
Services
Who to Contact
Contact the State Employees' Retirement System
Contact our call center at (217)785-7444, Monday through Friday, 8:00 a.m. to 4:30 p.m. or email SERS@srs.illinois.gov for questions about:
- Overpayments for Disability/Pension/Survivor
- Annuity/ARCP Benefits
- Incorrect Insurance Premium Deductions
- Dependent Deaths
- Opt Out Financial Incentive
- W2-GI+
- Reciprocal Retirement Systems Service
- Address Discrepancy Regarding Insurance
- Change of Address/Name Requests
- Income Verifications
- Member Fraud Alerts
- POA/Guardianship/Executor/Trust Inquiries
- Taxes and Other Deductions
- 1099Rs
- Overpayments for Pension/Survivor
Contact MyBenefits
Contact mybenefits.illinois.gov or the MyBenefits Service Center (toll-free) (844)251-1777 or (TTY toll-free) (844)251-1778, Monday through Friday, 8:00 a.m. to 6:00 p.m. CST for questions about:
- Changing/Opting out of Health Coverage
- Making Changes to your MAPD Plan
- Life Insurance Coverage & Requests to Increase/Decrease Amounts
- Adding/Dropping Dependents
- Insurance Premiums
Contact the Illinois Department of Central Management Services (CMS)
Contact the CMS Medicare Unit – (217)782-7007, the CMS Benefits & Claim Support Unit – (217)558-4486, the CMS Premium Collection Unit – (217)558-4783, or CMS General (toll-free) – (800)442-1300 for questions about:
- Medicare
- Insurance Claims
- Insurance Premium Payments for Direct Pay
Contact Metlife
Contact MetLife at (toll-free) (800)880-6394 or at metlife.com/ for questions about:
- Life Insurance
- Beneficiaries, Payment of Claims & Assignments