A worldwide technology outage is causing disruption to some State of Illinois online systems. We are aware of this issue and are diligently working on restoration.

Important Information regarding Fraud Attempts

SERS members have recently been targeted by a variety of phishing scams, including emails, phone calls, and text messages that attempt to impersonate or imply affiliation with SERS. Visit https://ilsrs.illinois.gov/alerts.html for additional information.

JRS Member Services Help Information

To Change or enter your Email or Phone Contact Information you will need to log into Member Services Website.
Once inside the secure area of the Members Services Website you will have access to all of your JRS information and be able to change your contact information.

Contact a JRS Representative for help

JRS Support

Member Contact

Phone: 217-782-8500

JRS@srs.illinois.gov

Technical Support

SRS Help Desk

Phone: 217-782-4202

Support@srs.illinois.gov

TDD Phone Service

TDD Phone

Phone: 217-785-7218

Support@srs.illinois.gov

SRS Support Tool

SERS Contact Information

2101 S. Veterans Parkway
Springfield, IL 62704
Phone: 217-785-7444
Fax: 217-785-7019
Email SERS

Helpful Links

JRS/GARS Contact Information

2101 S. Veterans Parkway
Springfield, IL 62704
Phone: 217-782-8500
Fax: 217-524-9039
Email JRS
Email GARS

FOR JRS/GARS MEMBERS ONLY
JRS/GARS representatives do not have the ability or authorization to access SERS member data, or to assist SERS members.