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Fraudulent Emails
SERS members have recently been targeted by fraudulent emails that claim to be from SERS. These emails appear to be legitimate correspondence from SERS, but they are not. Our emails are always sent from an email address. The fraudulent emails provide several links, including one to DocuSign, and allege to provide the member with the option to sign up to receive their monthly SERS benefit payments four days early by providing personal financial information, including bank account information. SERS does not offer this early payment option or request personal or banking information by email. Please contact us at 217-785-7444 if you have received or responded to a fraudulent email. 


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Notice Regarding QCHP and QCDP Claim Payment Delay

Updated Daily


The TRAIL Open Enrollment Period is from October 15th – November 15th.

The MyBenefits call center will be open Monday-Friday, 8:00 AM – 6:00 PM CT starting Monday October 16, 2023 for open enrollment calls. However, the online open enrollment tool on the MyBenefits site will be available starting Sunday, October 15th.

For more information, visit the CMS Insurance page

2024 SEGIP Open Enrollment Guide for current TRAIL members

Retiree/Survivor Insurance Information

Please visit the MyBenefits website to make enrollment decisions, view/change current coverage, and find plan administrator information. For further assistance, please contact MyBenefits, Monday through Friday (8am-6pm CST), at (844) 251-1777.

For assistance with Medicare, please contact the CMS Medicare COB Unit at (217) 782-7007.