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Fraudulent Emails
SERS members have recently been targeted by fraudulent emails that claim to be from SERS. These emails appear to be legitimate correspondence from SERS, but they are not. Our emails are always sent from an email address. The fraudulent emails provide several links, including one to DocuSign, and allege to provide the member with the option to sign up to receive their monthly SERS benefit payments four days early by providing personal financial information, including bank account information. SERS does not offer this early payment option or request personal or banking information by email. Please contact us at 217-785-7444 if you have received or responded to a fraudulent email. 

GARS Member Services Help Information

To Change or enter your Email or Phone Contact Information you will need to log into Member Services Website.Once inside the secure area of the Members Services Website you will have access to all of your GARS information and be able to change your contact information.

Contact a GARS Representative for help

GARS Support

Member Contact

Phone: 217-782-8500

Technical Support

SRS Help Desk

Phone: 217-782-4202

TDD Phone Service